Of course, within 30 days of delivery you can return your Mixy Device. To initiate the return, please contact us and we will provide you with return instructions along with a withdrawal form.

Our next batch of preorder should start shipping in May 2026. Once we hand Mixy over to the courier you will get an email with the specific delivery date. But in general the shipping takes:

• EU area: 2–5 business days depending on the local courier
• Outside the EU: 5–10 days

You will receive the refund in the same way you made the payment.

Your Mixy will be delivered by DHL and its partners in secure packaging reducing any chance of shipping damage.

In case of damage to the Mixy Device during transport, please notify us immediately. If you notice damaged packaging, you may refuse the shipment. If you have already accepted the shipment and then discover damage, please contact us. We kindly ask you to provide some photos to speed up the process. In the event of damage, we will replace your Mixy Device with a new one.

We expect the next batch of Mixy to start shipping in May 2026. The orders will be fulfilled in the order they were placed.

Yes. All payments in our store are processed through trusted and encrypted payment gateways to ensure your information is fully protected. We never store sensitive card details, and our checkout system complies with international security standards. You can shop with confidence knowing your transactions are safe and secure.
Alternatively, you can also choose payment via proforma invoice if you prefer.

You can pay with all credit cards, Google Pay, Shop Pay, and PayPal. You can also pay by bank transfer (IBAN) upon receiving a proforma invoice.

Yes. You can use Mixy to create mocktails and other non-alcoholic drinks.

Simply attach bottles with juices, sodas, syrups, or non-alcoholic spirits instead of alcoholic ones, choose your recipe, and Mixy will handle the rest. But make sure to not use juices or any other fluids that have solid particles like pieces of fruit or syrups that are very thick or viscous.

Yes, Mixy also allows you to pour carbonated drinks. For the best experience and easier use, we recommend that all carbonated drinks are well chilled before use, especially sparkling wines.

With Mixy, you can pour almost any drink. Just avoid very thick or highly viscous liquids and drinks that contain solid particles, such as pieces of fruit or other chunks that could get stuck in the system.

Thanks to its portability, you can take Mixy almost anywhere – to your home bar, an outdoor event, or even the beach. Please note that using the device at temperatures below 5 °C or above 35 °C is not recommended. Also, do not expose the device to direct summer sunlight.

If Mixy runs out of battery during a party, you can simply plug it into the charger and keep using it as normal. However, we recommend fully charging the device before the party starts – that way it can run for up to 12 hours of serving, and you’ll almost certainly never have to worry about it running out.

Because Mixy runs on a battery and needs to remain compact and lightweight for portability, it doesn’t include a built-in cooling system.

Cleaning Mixy is easy. At the end of the day or after you’ve finished using it for the day, you can clean it in about five minutes by filling the bottles with warm water and following the instructions in the cleaning program.
Once a week, or after using very thick and sugary drinks, you should give Mixy a thorough clean using the included cleaning solution, which takes about 10 minutes.

Using Mixy is simple. As the owner, you first set which drinks you’ve attached to the device or which recipe you want to pour. To pour a drink, you then turn the knob to adjust the ratio between the two drinks shown on the screen (e.g. Wine 50% / Water 50%). If needed, you can also select the desired volume by pressing the button (e.g. 1, 2 or 3 dl). When you’re happy with the ratio and amount, just press the START button and Mixy will serve your drink.

Mixy can run for up to 12 hours of serving, and you’ll almost certainly never have to worry about it running out of battery.

Mixy has a 2 year limited warranty.

Contact us by email or phone, describe the issue, and we’ll take care of everything as quickly as possible.